Refund policy

We make every effort to ensure our wines arrive in perfect condition. In the unlikely event your order is damaged or goes missing, please let us know as soon as possible. Drop us an email within 3 days of delivery and we will send out a replacement order.

If you believe the wine is faulty or corked, we will replace the faulty bottle(s). We will ask for you to return the unfinished bottle for inspection, with the cost of shipping the wine back to us refundable when the wine is assessed as faulty.