Free UK delivery on orders £50 and over (otherwise £5.95).
Our deliveries are made by third party carriers and will require someone over the age of 18 to receive it at your home.
Refunds and returns
We make every effort to ensure our wines arrive in perfect condition. In the unlikely event your order is damaged or goes missing, please let us know as soon as possible. Drop us an email within 3 days of delivery and we will send out a replacement order.
If you believe the wine is faulty or corked, we will replace the faulty bottle(s). We will ask for you to return the unfinished bottle for inspection, with the cost of shipping the wine back to us refundable when the wine is assessed as faulty.
New Theory believes that the way it collects, manages and publishes data should comply with the best international human rights standards, particularly those that deal with privacy and data protection.
- What information do we collect about you?
- How will we use the information about you?
- Access to your information and correction
- Your right to be forgotten
- Other websites
- How to contact us
What information do we collect about you?
We collect information about you when you register with us, including personal details necessary to provide our service. We do collect operational data to ensure the quality of our product and service and may collect information when you voluntarily complete user surveys, provide feedback and participate in competitions.
How will we use the information about you?
We collect information about you to provide the best service possible to improve safety and promote development. In addition, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to service and improve our product.
We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contact you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
Access to your information and correction
We build our services so that we store the minimum amount of information about you, however you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your information, please email us
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Your right to be forgotten
You have the right to request the deletion or removal of the information we hold about you if you believe that it is not being used for the purposes for which it has been collected, or where you have withdrawn your consent. If you would like to request that the information we hold about you is deleted, please email us.
We will review such requests and will delete the information unless we need to keep it to comply with our legal obligations, for statistical purposes, or to exercise or defend a legal claim.
How to contact us